ABOUT US
FFSTORES is the digital platform for the largest fashion retailer in West Africa, FastForward. We offer products from multiple international brands, which we have verifiable franchise agreements with. Our operations are in Ghana and Nigeria.
PAYMENT
We accept Visa, MasterCard, American Express, and Maestro cards.
Payment is only debited from your card at time of dispatch.
FF STORES uses Paystack technology to encrypt and protect the data you send us over the internet. If Paystack is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the Paystack digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.
FFSTORES is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.
DELIVERY
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note, this can take longer during Sale.
Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting ‘My Orders’.
RETURNS
Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.
You have 28 days from receiving your order to exchange or return in any of our store locations. You can also call us on 07031758483, 08097748800 or email info@smartmarkltd.com to help facilitate this process.
Items must be returned to us unused with all FFSTORES tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.
There’s no cost to exchange your purchase. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.